Friends don't forget to subscribe TKD health tips If you haven't done, so today as a part of Super Badge Service Cloud specialist,

we are going to start the prerequisites and where in we're going to configure the service cloud to optimize the case management ,So we start with the first part the service cloud for lightning experience and we are here at this module service cloud for lighting experience where in we're going to do the set up for the customer service for your business.

Now it is going to take take about 15 minutes. So we are going to begin your customer service journey and here in we are going to walk through, like why I care about customer service what is service cloud and what are the service Console, case management channels
in digital engagement benefits of the service console.

If you see we have they have given a use case.So how does it How does this console actually do for the for the sales reps and what for helpdesk?And then we are going to see the
track of customer issues in Salesforce and then we are going to see how to

How do we get 100 points for this?
PreRequisites,So let's move around.

Let's Start.

So having read the resources of service Cloud, lighting,service console and our trail head for industrial revolutions,accessibility basics, accessibility standards and the state of service,
we are ready to take our questions.

And so the first question says of what is a service cloud

option A is an easy to use customer service application looks correct to me.

And the next question is,what are the key benefits of lightning service console

Pre figured service lists…No

out of the box support and customer history …Looks right.

Pre configured pages and productivity tools for service looks about right,

And the Next question is to update a customer case with a comment.
The first option is select a case from the cases tab and share a post.
Looks right to me.

Let us see if it is the right option selected.Right. Options is selected,

and here we go. We got the 100 points for the service cloud for Lightning Experience .So don't forget to Subscribe to this channel. TKD Health Tips , will move onto the next prerequisites till then, stay safe